Please message us if any of the information below does not answer your question.

Overview

If you change your mind after ordering an item, you have 24 hours from ordering to contact us and cancel your order, otherwise you are only able to claim a 50% refund due to materials being paid for and in some cases, the item being started.. After 72 hours, no item is refundable.

 

If when you receive your item, it is in good condition, you just do not like it, you are unfortunately not eligible for a refund as everything is custom made, made to measure and clearly documented in the product listing, there are no surprises.

 

If your item does not fit you when you receive it, please contact us so we can work out where the error lies. A common mistake is not wearing your costume before measuring up for an item, or you did not get a helper for a tricky measurement and it ended up being out, these are examples of non-refundable or un-replaceable situations due to the error being on your part.

 

If we have made an error when constructing (this rarely happens, but we are human and not infallible!) then please contact us to discuss possible repair, replacement or refund.

 

If your item is damaged in transit, please take photographs for evidence immediately as we need to then make a claim against the courier involved. Then, after contacting us, re-package your item, mark the box clearly as RETURNS and send back to Cosmic Workshop.

 

Once we get the item back, we will immediately refund you in full or arrange, if you requested, a replacement item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 48 hours.

Late or missing refunds

If you have not had notification of your refund being processed within 48 hours, please contact us for confirmation. Some banks have a 3-5 day delay in clearing funds once you have had our confirmation of refund being processed.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items with no further costs to you if they are defective due to the fault of Cosmic Workshop or it has been damaged in transit.

Shipping returns

To return your product, you should clearly mark the package as RETURNS and mail your item to:

Cosmic Workshop

18 Fisherfield Drive

Birchwood

Warrington

Cheshire

WA3 6TX

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Your initial shipping cost will be included in your refund if the item in question is being returned due to our error or defect

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. as it is out of our control.

Need help?

Contact us at returns@cosmicworkshop.co.uk for questions related to refunds and returns.