CUSTOM ORDERS
INFORMATION

SO..HOW DOES THIS PROCESS WORK?

1. GET IN TOUCH!

What character do you adore and what parts of their costume would you love us to be involved with?

Details to note:
1. If it is a cosplay character, who are they? and where are they from (comic, film etc)?
2. If it is for an original character, or even everyday wear, send us some inspiration images so we know what kind of aesthetic you are describing better.
3. If you have any accessibility specifications, please do let us know.
4. If you require a seamstress for any soft parts (fabric parts) we highly recommend OddTogs as they produce work to the same high standard that we hold.

2. clarifications

We will reply to your first contact with any questions or things we need to clarify before putting the quote together (not always necessary however).

3. quote

Based on the information we have from you, we will then send you a quote for how much it will cost to create.

Details to note:
1. All quotes are valid for one month from our sent date.
2. Quotes are free of charge and you are under no obligation to follow through with the order.
3. Payment plans are available on any orders over £500
4. We do ask that you let us know if your decision is yes or no as it helps us keep our admin tidy! Don't feel anxious if it is a No, we do not judge anyone here.

4. lift off!

So you decide to go ahead with your quote...

1. Your order will be added to the website in the "CUSTOM" section FOR YOU TO PAY SECURELY
2. Your deadline is added to our work book and the process of buying your materials and planning your build is started.
3. You will receive a message containing sizing information and charts for you to fill in so that we can ensure your item fits you perfectly.
4. Work in progress is sent to you periodically, and unless we are told otherwise, will be shared on our social media platforms (orders are kept anonymous however, we just show what work we are doing)

If you have any issues during the work in progress stage, please let us know as soon as possible so we can help correct anything or change anything where possible.

5. shipping

When your order is complete, we will send you finished images for your approval before shipping to the address provided when you ordered.

1. Every order is packaged securely and sent to you fully tracked and insured
2. If you are outside of the U.K, you will be responsible for all import or customs costs etc.
3.Please refer to our shipping and returns policies for any further information

Once you have received your item, we would love it if you could take the time to leave us a review on Google and if you are feeling extra generous, on our website too!

THE PROCESS!